JOIN OUR CAMPBELLVILLE TEAM

Current Opportunities

Customer Service Representative – Campbellville Clinic

McKee-Pownall Equine Services | Full-Time, Permanent

Every day in the field of equine veterinary medicine is unique, but our mission remains constant - to deliver exceptional care to horses and outstanding service to their owners.

We’re looking for a new Customer Service Representative (CSR) to join our Campbellville team! This role has opened up because our amazing CSRs are moving into new positions within the company - a great example of how we support growth from within. Now we’re excited to bring someone new on board to be part of our front-line team.

Why Join Us?

At McKee-Pownall Equine Services, we believe our Customer Service team is the heart of the clinic - the first impression and the final connection with every client. As a CSR, you’ll play a vital role in ensuring our clients feel supported, valued, and informed every step of the way.

In This Role, You Will:

• Answer incoming calls and respond to client inquiries

• Schedule appointments and coordinate veterinary visits

• Greet clients and process invoices at our front desk

• Anticipate challenges and help solve problems proactively

• Support clinic operations with various administrative tasks

You’ll Thrive Here If You:

• Love horses and are excited to learn more about equine care

• Excel at creating positive client experiences

• Are friendly, dependable, and calm under pressure

• Are highly organized, proactive, and solution-focused

• Can multitask, prioritize effectively, and communicate clearly

• Enjoy being part of a collaborative and fast-paced environment

What You Bring:

• Prior customer service experience and strong computer skills

• Equine or horse industry experience is an asset, but not required

The Details:

• Full-time, year-round, permanent position

• Not suitable for high school or university students due to scheduling and training requirements

• We thank all applicants for their interest; only candidates selected for an interview will be contacted

To apply, please send your resume and cover letter to: jobs@mpequine.com